DETERMINATION OF JOB STRESS AND BURNOUT LEVEL OF NURSES WORKING IN INTERNAL MEDICINE AND SURGICAL UNITS

Abstract

Aim: To determine the relationship between job stress and burnout level of nurses and identify any factors affecting job stress and burnout level. Methods: The population of this cross-sectional, descriptive study consisted of the nurses working in internal medicine and surgical units (n=80), and the sample was the nurses willing to participate in the study (n=58). The data were obtained by face to face interview method using "Participant Identification Form", "Maslach Burnout Inventory (MBI)" and "Work-Related Strain Inventory (WRSI)". Results: The nurses 58.6% were in the 30-39 age group. The nurses' MBI total score was 48.27±11.66 and WRSI score was 42.10±4.81. The scores of the MBI subscales were as follows: personal accomplishment (PA) 21.74 ± 5.74, emotional exhaustion (EE) 21.55 ± 7.20, depersonalization (DP) 5.08 ± 4.42. There was a significant relationship between WRSI and MBI subscales (p<0.05). The WRSI score increased with increasing MBI, EE and DP scores. Conclusion: The WRSI scores increased with increasing EE, DP scores and MBI total score. It is recommended that the factors affecting the level of burnout and job stress of the nurses are identified and that these factors are taken into consideration in reducing job stress and burnout in the work environment.

ABSTRACTAim: To determine the relationship between job stress and burnout level of nurses and identify any factors affecting job stress and burnout level. Methods: The population of this cross-sectional, descriptive study consisted of the nurses working in internal medicine and surgical units (n=80), and the sample was the nurses willing to participate in the study (n=58). The data were obtained by face to face interview method using "Participant Identification Form", "Maslach Burnout Inventory (MBI)" and "Work-Related Strain Inventory (WRSI)". Results: The nurses 58.6% were in the 30-39 age group. The nurses' MBI total score was 48.27±11.66 and WRSI score was 42.10±4.81. The scores of the MBI subscales were as follows: personal accomplishment (PA) 21.74 ± 5.74, emotional exhaustion (EE) 21.55 ± 7.20, depersonalization (DP) 5.08 ± 4.42. There was a significant relationship between WRSI and MBI subscales (p<0.05). The WRSI score increased with increasing MBI, EE and DP scores.Conclusion: The WRSI scores increased with increasing EE, DP scores and MBI total score. It is recommended that the factors affecting the level of burnout and job stress of the nurses are identified and that these factors are taken into consideration in reducing job stress and burnout in the work environment.Keywords: Burnout; Job Stress; Medical-Surgical NursingÖZET Dahili ve Cerrahi Birimlerde Çalışan Hemşirelerin İş Stresi ve Tükenmişlik Düzeylerinin BelirlenmesiAmaç: Hemşirelerin iş stresi ve tükenmişlik düzeyi arasındaki ilişkinin ve iş stresi ve tükenmişlik düzeyini etkileyen herbir faktörün belirlenmesidir. Yöntem: Kesitsel, tanımlayıcı nitelikteki araştırmanın evrenini dahili ve cerrahi birimlerinde çalışan hemşireler (n=80), örneklemini ise çalışmaya katılmaya istekli hemşireler (n=58) oluşturdu. Veriler yüzyüze görüşme yöntemi kullanılarak “Katılımcı Tanılama Formu”, “Maslach Tükenmişlik Ölçeği (MBI)” ve “İşe Bağlı Gerginlik Ölçeği (İBGÖ)” aracılığı ile elde edildi.Bulgular: Hemşirelerin %58.6’sı 30-39 yaş gurubundaydı. Hemşirelerin MBI toplam puanı 48,27±11.66, İBGÖ puanı 42.10±4.81 idi. MBI alt boyutlarının puanları sırasıyla; kişisel başarı (KB) 21.74±5.74, duygusal tükenme (DT) 21.55±7.20, duyarsızlaşma (DP) 5.08±4.42 idi. İBGÖ ile MBI alt boyutları arasında anlamlı bir ilişki saptandı (p<0.05). İBGÖ puanı arttıkça MBI, EE ve DP puanları artmaktadır.Sonuç: IBGÖ puanları arttıkça EE, DP ve MBI toplam puanı artmaktadır. Hemşirelerin tükenmişlik ve iş stress düzeyini etkileyen faktörlerin saptanması, çalışma ortamında iş stresi ve tükenmişliği azaltmada bu faktörlerin göz önünde bulundurulması önerilir. Anahtar Kelimeler: Tükenmişlik; İş Stresi; Dahili-Cerrahi Hemşireliği